We are committed to providing quality care and ensuring that appointment times are available for all patients. To achieve this, we have established the following scheduling and cancellation policy.
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At Utah Surgery Group, we're committed to providing timely, high-quality care to every patient. Our scheduling and cancellation policy exists for one reason: to make sure appointment times are available when you need them — and when other patients need them too.
Scheduling with Dr. Eakin or Dr. Beck is straightforward. Call our office directly at 801.352.5911 and our team will help you find a time that works for your needs — whether you're coming in for a general surgery consultation, a bariatric evaluation, or a follow-up visit.
If you need to cancel or reschedule, we ask for at least 24 hours' advance notice so we can offer that time to another patient in need.
You have two easy options:
We define a no-show as a missed appointment with no prior notice. A late cancellation is any cancellation made on the same day as your scheduled visit or with less than 24 hours' notice.
In either case, a $25 fee will be charged. This fee is the patient's responsibility and cannot be billed to insurance.
We enforce this policy consistently because every open appointment slot represents a patient who could have been seen — often someone waiting for important surgical care.
We understand that emergencies and unexpected circumstances happen. If something urgent arises, please contact us as soon as possible. Our team will review the situation, and fees may be waived at our discretion on a case-by-case basis.
Don't hesitate to call — we'd rather hear from you than have you feel like you can't reach out.
You can cancel by calling 801.352.5911 or by logging into the patient portal and messaging our team directly. Please give us at least 24 hours' notice to avoid a late cancellation fee.
A $25 fee is charged for missed appointments or cancellations made with less than 24 hours' notice. This fee is not billable to insurance and is the patient's responsibility.
Call us at 801.352.5911 as soon as you're able to. We understand that true emergencies happen, and fees may be waived at the discretion of our team.
Yes — log into the patient portal and use the messaging feature to reach our team about rescheduling. You can also call us directly at 801.352.5911.
To book your consultation with Dr. Jeffrey Eakin or Dr. Catherine Beck, or to reach us about an existing appointment:
📞 Call: 801.352.5911💻 Patient Portal: Log In Here
Warm regards,
Jeffrey L. Eakin, M.D.Catherine E. Beck, M.D.Utah Surgery Group LLC📞 801.352.5911
At Utah Surgery, our board-certified, fellowship-trained surgeons specialize in minimally invasive procedures that deliver faster recovery, less pain, and better outcomes for patients from Salt Lake City to St. George.
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